Contact Us — Sanan Pets Food

Have a question about an order, subscription, delivery, or which food is best for your pet? We’re here to help. Sanan Pets Food supports pet owners across the UAE — Dubai, Abu Dhabi, Sharjah, Al Ain and beyond — with friendly, expert customer care and straightforward help so your pet’s bowl never runs empty.

Get in touch

Customer Care (General enquiries)
Email: [help@sananpetsfood.ae]
WhatsApp / Chat: [ +971 54 353 7229]
Phone: [ +971 54 353 7229 ] (for urgent order or delivery issues)

Business & Wholesale
Email: [partners@sananpetsfood.com] for retail partnerships, vet & clinic supply, and bulk orders.

Media & PR
Email: press@sananpetsfood.com press kits, interviews, and campaign enquiries.

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Need help right now?

For order changes, delivery updates, or missing items, have your order number ready and contact us via WhatsApp or phone for fastest service. For subscription changes, you can also manage your plan directly in your account dashboard.

Store/Office (example)

Sanan Pets Food — Based in Dubai, serving all Emirates.
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FAQs — quick answers

Do you deliver across the UAE? Yes — we provide nationwide delivery to Dubai, Abu Dhabi, Sharjah, Al Ain and other Emirates.
How do I change or cancel a subscription? Edit, pause or cancel from your account dashboard, or contact customer care for help.
I received the wrong/damaged item — what now? Please send photos and your order number via WhatsApp or the contact form so we can resolve it quickly.
Can I request vet guidance? We provide product info and can refer complex cases to veterinary nutritionists; contact us for details.

Privacy & data

We respect your privacy. Any information you send through our contact form is used solely to respond to your inquiry and improve service. Link to your privacy policy and terms of service from this page.